Frequently Asked Questions about Ordering, Shipping and Installation

Answers to the most frequently asked questions about ordering, shipping, installation and payment at the Texa Decor store.

Do the prices include VAT?

Yes, all prices shown are in Saudi riyals and include VAT.

Which cities do your orders reach?

We deliver orders to cities across Saudi Arabia, including Riyadh, Jeddah, Dammam and Madinah.

How long does delivery take?

The estimated time varies depending on the city and on the availability and quantity of the product, and it is made clear to you at checkout. For details see the shipping and delivery policy.

How much are the shipping fees?

Shipping fees are calculated automatically at checkout based on the delivery address and the nature and quantity of the products, and they are shown clearly before payment is confirmed.

Do you provide a measuring and installation service?

Yes, we provide a professional measuring and installation service on some products, depending on their type and the service area. Please contact us before buying to make sure the service is available for your order.

How can I exchange or return a product?

Exchanges and returns are handled in accordance with Returns and Exchanges Policy. Please contact us and quote your order number.

Is the payment process secure?

Yes, the store runs over an encrypted connection (SSL) and payments are processed through secure payment gateways, and card details are not stored with us.

How can I contact you?

By email: support@texadecore.com
Working hours: Saturday to Thursday, 9:00 am – 6:00 pm (closed Friday).